Правила за извършване на доставка

SHIPPING POLICY

Last updated: September 8, 2026

Solkikcs ships to supported destinations worldwide.

Delivery availability may depend on the destination, product, carrier restrictions and applicable law.

All shipping prices stated in this policy are in United States dollars (USD).

Order Processing

Orders require up to 3 business days for payment verification, preparation and fulfillment before dispatch.

Processing time is separate from delivery time.

Business days generally exclude weekends and public holidays.

Orders containing multiple products may be shipped in separate packages. Separate packages may have different tracking numbers and delivery dates.

Shipping Options

Standard Shipping

  • Price: $4.90 USD;

  • Estimated delivery after dispatch: 5–8 business days;

  • Estimated total time including processing: approximately 8–11 business days.

Express Shipping

  • Price: $7.90 USD;

  • Estimated delivery after dispatch: 3–5 business days;

  • Estimated total time including processing: approximately 6–8 business days.

Delivery Estimates

Delivery estimates begin after the order has been dispatched.

Delivery times are estimates rather than guaranteed delivery dates unless a delivery guarantee is explicitly stated at checkout.

Delivery may take longer because of:

  • Customs inspections;

  • Carrier disruptions;

  • Incorrect or incomplete addresses;

  • Remote delivery locations;

  • Severe weather;

  • Public holidays;

  • High-volume sales periods;

  • Events outside our reasonable control.

If we become aware that an order cannot be shipped within the advertised timeframe, we will notify the customer and provide any delay, cancellation or refund options required by applicable law.

Tracking

When tracking is available, tracking information will be sent to the email address provided at checkout.

Tracking activity may require several business days to update after dispatch.

Customers are responsible for monitoring tracking updates and delivery attempts.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Address correction requests must be sent immediately to support@solkikcs.com.

We can update an address only if fulfillment has not started.

Once an order has been dispatched, we cannot guarantee that the carrier will accept an address change.

Solkikcs is not responsible for delivery problems caused solely by an incorrect or incomplete address provided by the customer, except where mandatory law provides otherwise.

Customs, Duties and Import Taxes

International orders may be subject to import taxes, customs duties, brokerage charges or local fees.

Where these amounts are collected at checkout, they will be included in the checkout total.

Where they are not collected at checkout, the destination country may charge them to the recipient.

Customers should review local import requirements before ordering.

Solkikcs is not responsible for delays caused solely by customs procedures, but this does not limit mandatory delivery rights.

Refused or Unclaimed Packages

If a customer refuses or fails to claim a package, the package may be returned to the sender.

Where permitted by law, actual non-refundable carrier, return or customs charges may be deducted from the refund.

No deduction will be made where a package was refused because it was damaged, incorrect, or because mandatory law requires a full refund.

Lost Packages

Contact support@solkikcs.com if:

  • Tracking has not updated for an extended period;

  • The order has not arrived within a reasonable period after its estimated delivery date;

  • Tracking shows delivery but the package cannot be located.

We may ask the customer to confirm their address, check with household members or neighbors and cooperate with a carrier investigation.

Where Solkikcs remains legally responsible for delivery, we will provide an appropriate replacement, refund or other remedy required by law.

Damaged Packages

If the package or product arrives damaged, contact support@solkikcs.com as soon as possible.

Include the order number and photographs of:

  • The damaged product;

  • The external shipping package;

  • The shipping label;

  • Any damaged internal packaging.

Photographs help us investigate the issue but do not limit mandatory consumer rights.

Risk of Loss

Risk of loss remains with Solkikcs until the product is delivered to the customer or a person designated by the customer.

An exception may apply where the customer independently selected a carrier not offered by Solkikcs or where applicable law provides otherwise.

Restricted Destinations

We may be unable to ship to certain countries, military addresses, freight-forwarding locations, PO boxes or restricted regions.

Available destinations and shipping methods will be displayed at checkout.

An order may be canceled and refunded if lawful delivery is unavailable.

Order Cancellations

Orders may be canceled before fulfillment or shipment.

Send cancellation requests immediately to support@solkikcs.com.

Once shipping has started, the package may no longer be canceled or redirected. The customer may request a return after delivery under our Return and Refund Policy.

Contact

Legal business name: DSS BUSINESS LLC
Trade name: Solkikcs
Email: support@solkikcs.com
Website: https://solkikcs.com
Business address: 1401 Pennsylvania Ave, Suite 102, Wilmington, DE 19806, United States