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RETURN AND REFUND POLICY

Last updated: September 8, 2026

At Solkikcs, we want you to be satisfied with your purchase. This policy explains how returns, exchanges, refunds, damaged products and order cancellations are handled.

14-Day Return Period

You may request a return within 14 calendar days after the date on which you, or a person designated by you, receives the final item in your order.

To qualify for a voluntary return, the product must:

  • Be unworn, unused and in its original condition;

  • Have all original tags attached;

  • Include its original packaging and accessories;

  • Show no signs of outdoor use, washing, damage, odors or alteration;

  • Be accompanied by the order number or other proof of purchase.

Shoes may be tried on indoors on a clean surface. Do not attach labels or tape directly to the original shoe box.

Where mandatory consumer law applies, customers may inspect products to the extent reasonably necessary to determine their nature, characteristics and fit. Customers may be responsible for diminished value caused by handling beyond what is reasonably necessary.

Starting a Return

To request a return, email support@solkikcs.com and provide:

  • Your full name;

  • Your order number;

  • The product you wish to return;

  • The reason for the return;

  • Photographs if the product arrived damaged, defective or incorrect.

We will review the request and provide return instructions.

Products must not be sent without first contacting us. Products sent without authorization may be refused or returned to the sender.

Approved returns must be sent to:

DSS BUSINESS LLC
1401 Pennsylvania Ave, Suite 102
Wilmington, DE 19806
United States

One Free Exchange

Each eligible order includes one complimentary exchange.

The first approved exchange includes reasonable return shipping costs and shipment of the replacement product to the customer.

The exchange may be made for another available size or color of the same product. Exchanges for a different product may require payment or refund of any price difference.

The complimentary exchange is limited to one exchange shipment per order. Any additional exchange requested by the customer may require the customer to pay the applicable shipping costs.

If a prepaid return label is not available in the customer’s country, the customer must contact us before purchasing postage. We will provide an approved alternative or reimbursement instructions.

Exchanges are subject to product availability. If the requested replacement is unavailable, the customer may select another eligible product, receive store credit, or request a refund where permitted by this policy or applicable law.

Change-of-Mind Return Shipping

For a standard return requested because the customer changed their mind, selected the wrong size, or no longer wants the product, the customer is responsible for return shipping.

This does not apply to the first complimentary exchange, defective products, incorrect products, damaged products, or situations where applicable law requires Solkikcs to pay the return costs.

Original shipping charges are generally non-refundable for voluntary returns, except where required by law.

For customers exercising a statutory right of withdrawal, we will refund the cost of the least expensive standard delivery method offered where required. Any additional amount paid for express delivery is not refundable unless that service was not provided as agreed.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery and contact us as soon as possible if a product is:

  • Damaged;

  • Defective;

  • Incorrect;

  • Missing parts;

  • Materially different from its description.

When an issue is confirmed, Solkikcs will provide an appropriate remedy, which may include repair, replacement, refund or another remedy required by applicable consumer law.

Solkikcs will cover reasonable return shipping costs for confirmed defective, damaged or incorrect products.

Reporting an issue promptly helps us investigate the problem but does not limit any mandatory legal rights.

Non-Returnable Products

The following products cannot be returned for change-of-mind reasons unless applicable law provides otherwise:

  • Gift cards;

  • Personalized or made-to-order products;

  • Products damaged through misuse, improper care or normal wear;

  • Products returned without their original components;

  • Products identified as non-returnable before purchase, where such an exclusion is legally permitted.

Discounted or sale products are not automatically excluded from remedies for defects, incorrect descriptions or other mandatory consumer protections.

Order Cancellation

You may request cancellation at any time before your order has been fulfilled or shipped.

Send the request immediately to support@solkikcs.com with the subject “Order Cancellation” and include your order number.

If the cancellation request reaches us before fulfillment, we will cancel the order and issue a full refund.

Once fulfillment or shipment has started, we may be unable to stop the package. In that case, the customer may request a return after delivery under this policy and applicable law.

Refund Process

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the original payment method. We normally initiate approved refunds within 5 business days after inspection.

Your bank, card issuer or payment provider may require up to 10 additional business days to post the funds.

If more than 15 business days have passed since we approved your refund, contact support@solkikcs.com.

Refunds may be reduced only where permitted by applicable law, including for:

  • Diminished value caused by handling beyond what was reasonably necessary;

  • Missing components;

  • Unapproved return shipping costs;

  • Customs or carrier charges caused by an unclaimed or refused package.

European Union, EEA and United Kingdom Customers

Customers in the European Union, European Economic Area and United Kingdom may have a statutory right to withdraw from qualifying online purchases without giving a reason.

For EU and EEA customers, the standard withdrawal period is 14 calendar days after delivery of the final item in the order.

After notifying us of the withdrawal, the customer must return the product within the period required by applicable law.

Where permitted, we may withhold the refund until we receive the returned product or evidence that it has been sent.

To exercise a statutory right of withdrawal, use the self-service return or cancellation option available through your customer account, where enabled, or email support@solkikcs.com with a clear statement that you wish to withdraw from the purchase.

Mandatory Consumer Rights

This policy does not exclude, restrict or replace consumer rights that cannot legally be waived.

If the law in the customer’s country provides stronger or longer rights for defective, unsafe, misdescribed or non-conforming products, those rights will apply.

Contact

Legal business name: DSS BUSINESS LLC
Trade name: Solkikcs
Email: support@solkikcs.com
Website: https://solkikcs.com
Business address: 1401 Pennsylvania Ave, Suite 102, Wilmington, DE 19806, United States